When you begin extending your marketing efforts globally, you need a reliable way to communicate with your foreign clients. There will be times when you’ll need to travel to different countries and there will be numerous conferences and meetings to attend. However, there will also be many times when you’ll need to talk with these clients from your home office and this is when you’ll need telephonic interpretation services.
Telephonic interpretation is a form of consecutive interpretation in which the interpreter listens to each party and interprets what each one is saying as the conversation is taking place. It requires you to make short sentences so it’s easier for the interpreter to listen and relay your messages. You’ll also need to remain patient and quiet while the interpreter is repeating your message to the other person and listening to the response. Remember to speak in first person just like you would if you were speaking directly to the person on the other end of the line.
When doing business with foreign clients by phone, you must prepare for the call in advance to ensure you’re handling all calls efficiently and professionally. To do this, you need to create a suitable call environment.
How to Create a Suitable Call Environment
The environment where the call is taking place plays a major role in how well the call goes. If there’s a lot of background noises, it will be difficult for the interpreter to hear and interpret what is being said. For this reason, it’s vital that your calls take place in a quite environment or it can be very disruptive and stressful for everyone. Even worse, your messages won’t be interpreted correctly and it could cost you a big account or even damage your company’s reputation. Having a special office set up just for these calls where noise is minimal and where there will be no interruptions is highly recommended.
Choose Quality Phone Equipment
Having quality phone equipment is just as important as having a suitable environment. You need a phone system that delivers clear transmissions without static and other interference. Think about how difficult it is for you to talk to a friend on your cell phone or do business when you have a poor connection. It can be very frustrating trying to figure out what the other person is saying.
Now imagine trying to interpret and repeat what the person was saying under these conditions. That gives you a good idea of just how important it is to have quality equipment that cuts down on this type of interferences. If your calls involve using services such as Skype, make sure you have high-speed Internet with a good, strong signal to avoid interference.
When choosing a telephonic interpretation service, look for a company that has experience and a good reputation. You need to feel confident that the interpreter is relaying the messages accurately because it will have a direct impact on the future of your business. It could mean the difference between landing a big contract and losing it. Setting up a suitable call environment and using quality equipment will also determine the success of your telephonic interpretation calls.