The Need for Telephone Interpreters Is Steadily Growing

The Need for Telephone Interpreters Is Steadily Growing

In Blog by Rafael MorelLeave a Comment

As more companies are expanding their business to include the foreign market, international conferences are becoming a common practice. However, many of these conferences take place over the phone. It’s not practical to travel to the country you’re conducting business with every time you need to have a meeting, especially when telephone conferences are so convenient, less expensive and very efficient.

Modern technology has made it possible to use telephones and computers to hold these meetings in a professional manner but it’s up to you to make sure you have everything in order before setting up meetings. This includes having the right interpreter for the job.

You’ll Need Professional Telephone Interpreters

Holding telephone conferences is a great way to discuss important business and keep your clients updated on all the latest developments. However, it’s vital for your business that you use the same professionalism during these phone conferences that you would if you were meeting in person. This is why you need someone with experience to interpret for you.

Just because someone in your office speaks the same language as your clients, it doesn’t mean they’re qualified to fill the role of interpreter. Sure, a decent knowledge of a language can make it possible to carry a simple conversation, but when the stakes are high, it won’t be enough. You need someone who understands the culture and who can interpret the meaning of your message, not just the words. If the message is simply translated to another language without taking the cultural differences into consideration, you could come off as offensive or insensitive. Most of us aren’t even aware of how differently people in different countries view the world. Unfortunately, a lack of such awareness could have terrible consequences for your business. You need the confidence a professional telephone interpreter portrays to help build a good, positive reputation for your company.

Here at Lighthouse Translations, we offer telephonic interpreting services that you can depend on to convey your message in a clear and professional manner. You can rest assured that all interpretations will be accurate and all interpreters are friendly, dependable and knowledgeable. Give us a call to learn more about the interpretation and translation services we offer.

Tips for Working with Telephone Interpreters

When working with a telephone interpreter, there are a few things that you can do to ensure the conference goes smoothly. First, you will need to introduce the interpreter or he will need to introduce himself using his first name and usually an ID number. This way, everyone is aware that an interpreter is present and it will ensure all speakers follow the guidelines associated with this type of service throughout the meeting.

Here are a few basic tips to follow when working with a telephone interpreter:

  • Speak in first person at all times
  • Be concise and to the point
  • Use short sentences and give the interpreter time to relay the message
  • Never ask the interpreter for his opinion, he is only there to interpret the messages
  • Listen to and answer any questions the interpreter has to ensure he fully understands the message you want conveyed
  • Be prepared to take a break if the conference is lasting longer than about twenty minutes to allow the interpreter time to rest

Companies hold many international conferences using phone and Internet services due to the convenience factor. However, you need a professional interpreter to ensure you’re providing your clients with the best service possible. Remember, these clients expect and deserve the same respect and professionalism that you would show when holding a conference in person.

Are you finding there are more barriers to communication than language? You are not alone. Download your FREE eBook to learn more about solutions.


Leave a Comment